Frequently-Asked Questions
How do I cancel my membership?
You can cancel your membership at any time by calling our Customer Service team at 800-558-0940. You can also cancel online by logging into your account and visiting the "Account Settings" or "Billing" section. If you cancel, you'll continue to have access to your services until the end of your current billing period.
Monday-Friday: 11 AM - 4 PM CST
Monday-Friday: 11 AM - 4 PM CST
I canceled my membership, how can I reactivate it?
To reactivate your canceled membership, please call our Customer Service Representatives at 800-558-0940. They will be able to help you restore your account and resume your credit monitoring services. You can also visit our signup page to create a new account if you prefer.
Is IDClub.com secure?
Yes, IDClub.com takes your security and privacy very seriously. We use industry-standard encryption and security measures to protect your personal and financial information. Our website uses SSL encryption to ensure that all data transmitted between your browser and our servers is secure. We also comply with strict privacy regulations and never sell your personal information to third parties.
I signed up for an account, how do I get started?
After signing up, you should receive a welcome email with your login information and instructions. Simply log in to your account using the credentials you created during signup. Once logged in, you'll have access to your credit report, credit score, and monitoring alerts. If you need assistance, our Customer Service team at 800-558-0940 is ready to help guide you through your account features.
I never received a welcome e-mail, what should I do?
If you didn't receive your welcome email, first check your spam or junk mail folder. Sometimes automated emails can be filtered there. If you still don't see it, please call our Customer Service team at 800-558-0940. They can resend your welcome email or help you access your account directly. Make sure to have your signup information ready when you call.